These General Terms and Conditions of Sale (hereafter the “General Terms and Conditions” or “GTC-S”) shall apply to all purchases made by a natural person resident in France (hereafter the “Customer”), on the website: https://green-ethnies.com(hereafter the “Website”) from GREEN ETHNIES SA, company limited by shares, registered in the Commercial Register of the Canton of Vaud under number CHE-476.958.222 with registered office at Rue du Bourg 17, 1095 LUTRY, SWITZERLAND, tel +800 0310 0510; email: info@greenethnies.com(hereafter “GREEN ETHNIES”).
GREEN ETHNIES is a Swiss company specialising in food supplements, which markets Products based on natural vegetable extracts intended as dietary supplements.
These General Terms and Conditions of Sale are intended to provide a framework for the sale and supply of Products ordered from GREEN ETHNIES through the Website.
They may be accessed and printed out at any time via a hyperlink at the foot of each Website page.
NB
In placing an order through the Website, the Customer shall be deemed to have unreservedly accepted these General Terms and Conditions
The terms used below shall have the following meaning in these General Terms and Conditions:
These General Terms and Conditions govern the sale of Products by GREEN ETHNIES through the Website.
The Customer is clearly informed and acknowledges that the Website is intended exclusively for consumers.
If you are a professional, you can contact GREEN ETHNIES by sending an email to info@greenethnies.com .
The Customer undertakes to read these General Terms and Conditions carefully and to accept them before making payment for an Order of Products placed through the Website.
These General Terms and Conditions are referred to at the foot of each page on the Website by a link and must be consulted before placing an Order. The Customer is invited to read carefully, to download and to print out the General Terms and Conditions and to retain a copy.
GREEN ETHNIES advises the Customer to read the General Terms and Conditions each time a new Order is placed, as the last version of the said Terms and Conditions will apply to each new Order of Products.
By clicking on the button “Add to my shopping basket” in order to create an Order and subsequently clicking on “Payment” in order to confirm the Order, the Customer acknowledges that he/she has read, understood and accepted the General Terms and Conditions without any restriction or condition.
In order to purchase a Product, the Customer must be at least 18 years of age and must have legal capacity.
In order to purchase a Product on the Website, the Customer must have previously registered, or alternatively may place an Order as a guest.
Each Customer has the option of registering the first time he/she visits the Website in order to create an Account. Registration on the Website by the Customer is free of charge.
In order to open an Account, the Customer must:
Any incomplete registration will not be valid, which the Customer acknowledges and accepts.
The information provided by the Customer to GREEN ETHNIES upon registration must be complete, exact and up to date. GREEN ETHNIES reserves the right to ask the Customer to confirm, by any appropriate means, his/her identity, his/her eligibility and the information provided.
Registration by a Customer shall automatically result in the opening of an Account in his/her name, which will enable him/her to manage Orders of Products.
Upon completion of this process, the Customer will receive an email confirming the registration.
The Customer warrants that all information provided by him/her in the registration form will be accurate, up-to-date and genuine and will not be misleading in any way.
He/she undertakes to update the information as soon as possible in his/her Account in the event of any change in order to ensure that it is consistent at all times with the criteria set out above.
Customers are informed and accept that any information entered when creating or updating their Account shall constitute proof of their identity. The information entered by Customers shall become binding for them as soon as it has been confirmed.
Customers may access their Accounts at any time, provided that they have established their identity with the assistance of their Credentials.
The Account enables the Customer to consult his/her Orders placed on the Website.
The Customer may also contact the sales department of GREEN ETHNIES at any time by sending an email to info@greenethnies.com or using the contact form in order to obtain information concerning the status of his/her Order.
However, GREEN ETHNIES undertakes to retain in a secure manner all contractual information, the retention of which is mandatory under applicable law or regulations.
The Customer shall bear sole responsibility for the usage of his/her Credentials or any acts carried out through his/her Account.
Should a Customer disclose or use his/her Credentials in a manner inconsistent with their intended use, GREEN ETHNIES may then block access to the Account without any prior notice or compensation.
GREEN ETHNIES shall not under any circumstances be held liable in the event that a Customer’s identity is appropriated. All access occurring and acts carried out through a Customer’s Account shall be deemed to have been instigated by the Customer as GREEN ETHNIES is not under any obligation and does not dispose of the technical instruments that can enable it to establish the identity of the persons with access to the Account.
The Customer shall be solely responsible for any loss, misappropriation of unauthorised usage of a Customer’s Credentials and the related consequences, and shall be obliged to inform GREEN ETHNIES concerning any such occurrence as soon as possible by sending an email to the following address: info@greenethnies.com.
The Customer may close his/her Account at any time by sending an email to the following address: info@greenethnies.com. GREEN ETHNIES shall deactivate the Account as quickly as possible and shall send an email to the Customer confirming that it has been closed.
Any Orders in progress must be paid for by the Customer and delivered by GREEN ETHNIES.
Article 5.1. Product characteristics
GREEN ETHNIES undertakes to present the essential characteristics of the Products along with the mandatory information that the Customer must receive in accordance with the applicable law.
These characteristics and this information are set out in the product files available on the Website, which contain in particular a description and the ingredients of the Products, in addition to user precautions and prices.
The Customer undertakes to read this information carefully before placing any Order through the Website.
Orders for Products may be placed directly through the Website. In order to place an order, the Customer must follow the steps described below (please note however that the steps may differ slightly depending upon the Customer’s landing page).
The Customer must select the Product(s) of his/her choosing by clicking on the Product(s) concerned and selecting the desired characteristics and quantities. Once a Product has been selected, the Product shall be placed in the Customer’s basket. He/she may thereafter add as many Products as he/she wishes to his/her basket.
After the Products have been selected and placed in the basket, the Customer must click on the basket and check that the contents of his/her Order are correct, and thereafter click on “Payment”.
If the Customer has not already done so, he/she will then be invited to confirm his/her identity, to register or to order as a guest.
After the Customer has approved the contents of the basket and confirmed his/her identity/registered, an automatically populated online form will be displayed for his/her attention summarising the price and the applicable taxes.
At this stage, the Customer may also subscribe to our newsletter in order to be informed concerning any recent developments, new products and exclusive offers of GREEN ETHNIES.
The Customer will also be invited to complete his/her Delivery address.
In the following step, the Customer must also select the Delivery method.
At this stage, an automatically populated online form will be displaced for his/her attention summarising the Products, the prices and applicable taxes as well as the Delivery charges.
The Customer is invited to check the contents of his/her Order (including the quantity, characteristics and details of the Products ordered, the Delivery address, the invoicing address, the means of payment and the price) before approving it.
The Customer may then proceed to make payment for the Products by following the instructions provided on the Website and must furnish all information necessary for the invoicing and Delivery of the Products.
The Customer has the option of indicating an invoicing address that is different from the Delivery address.
At this stage, the Customer still has the option of altering his/her personal details and his/her Order.
Once all of the steps described above have been completed, a notice will appear on the Website acknowledging receipt of the Customer’s Order. An acknowledgement of receipt of the Order is automatically sent to the Customer by email, provided that the email address indicted in the registration form is correct.
The Order summary and the confirmation email may be printed out by the Customer.
Throughout the order procedure, the Customer must enter the information necessary for invoicing (the (*) sign will indicate the mandatory fields, which must be completed in order for the Customer’s Order to be processed by GREEN ETHNIES).
The Customer must also clarify the means of payment chosen.
Neither the Customer’s online Order confirmation nor the acknowledgement of receipt of the Order sent by GREEN ETHNIES to the Customer by email has the status of an invoice. Irrespective of the ordering method or means of payment used, the Customer shall receive an original copy of the invoice affixed to the packaging upon Delivery of the Products.
The order date shall be the date on which GREEN ETHNIES confirms the order on the Website. The periods indicated on the Website shall only start to run from this date.
The prices displayed for the Customer on the Website for all Products are denominated in euros and include all taxes along with the applicable Delivery charges (depending upon the package weight, excluding packaging and gifts, the Delivery address and the carrier or means of transport chosen).
Prices shall include in particular value added tax (VAT) at the rate applicable on the date of the Order. Any alteration of the applicable tax is liable to have an impact on the price of the Products with effect from the time when the new rate applies.
The applicable rate of VAT is expressed as a percentage of the value of the Product sold.
The prices charged by the suppliers of GREEN ETHNIES are liable to change. As a result, the prices indicated on the Website are liable to change. They may also be altered in relation to offers or special sales.
The prices indicated are valid, subject to the correction of blatant mistakes. The applicable price shall be that indicated on the Website on the date on which the Order was placed by the Customer.
Unless agreed otherwise between the parties, GREEN ETHNIES undertakes to deliver the Product on the date or within the period indicated to the Customer.
If a Product is unavailable, this will generally be indicated on the page for the Product concerned. Customers may register in order to receive an email informing them that the Product is available once again.
If the Product was not marked as unavailable at the time of the Order, GREEN ETHNIES undertakes under all circumstances to inform the Customer as soon as possible in the event that it is unavailable.
Should the Customer decide to cancel his/her Order of any Products that are unavailable, he/she shall receive reimbursement for all amounts paid for the unavailable Products no later than fourteen (14) days after the contract was cancelled.
The arrangements applicable to the right to cancel are set out in the " Cancellation Policy " set out in Annex 1.
According to Article L.221-28 of the French Consumer Code, it is noted that the right to cancel does not apply to any Products of GREEN ETHNIES that:
- are perishable within a short space of time;
- have been opened or unsealed and cannot be returned on hygiene or health protection grounds (similarly, any edible Product the packaging or contents of which have been opened is not covered by the right to cancel).
The Customer warrants to GREEN ETHNIES that he/she holds all authorisations necessary in order to use the means of payment chosen.
GREEN ETHNIES shall take all steps necessary in order to guarantee the security and confidentiality of any data transmitted online in relation to online payment through the Website.
Please note that all information relating to payment provided on the Website is transmitted to the online payment solution and that no such information is processed on the Website.
In the event that one single payment is made by credit card, the Customer’s account shall be debited as soon as the Order for Products has been placed through the Website.
Should the Customer decide to cancel his/her Order of any Products that are unavailable, a reimbursement shall be paid in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.
If a bank refuses to debit a card or any other means of payment, the Customer must contact the Service Customer of GREEN ETHNIES in order to pay for the Order using an alternative valid means of payment that is accepted by GREEN ETHNIES.
Should for any reason whatsoever, whether as a result of opposition, refusal or otherwise, it prove to be impossible for the amount owed by the Customer to be paid, the Order shall be cancelled and the sale shall be rescinded automatically.
Any contract concluded with the Customer corresponding to an order for an amount higher than 120 euros, including tax, shall be archived by GREEN ETHNIES for a period of ten (10) years in accordance with Article L. 213-1 of the French Consumer Code.
GREEN ETHNIES undertakes to archive this information for the purpose of transaction monitoring and to furnish a copy of the contract upon request by the Customer.
In the event of any dispute, GREEN ETHNIES shall be allowed the opportunity to prove that its electronic monitoring system is reliable and that it has guaranteed the integrity of the transaction.
GREEN ETHNIES shall remain the owner of the Products delivered until they have been paid for in full by the Customer.
The foregoing shall be without prejudice to the transfer to the Customer, upon receipt by him/her or by a third party designated by him/her other than the carrier, of the risk of loss or damage in relation to any Products covered by a reservation of title, as well as the risks of any damage that they may entail.
The arrangements applicable to the Delivery of the Products are set out in the " Delivery Policy " set out in Annex 2.
Products shall be packaged in accordance with applicable transport standards in order to guarantee the utmost protection for the Products throughout the Delivery process as well as their storage at the proper temperature.
The Customer undertakes to comply with the same standards when returning the Products under the conditions set out in Annex 1 - Cancellation Policy.
Aside from any commercial warranties that GREEN ETHNIES may offer in relation to certain Products, every Customer shall benefit from “legal” warranties for all of the Products, details of which are provided below.
Article L. 217-4 of the French Consumer Code: " The seller delivers goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery.
He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility".
Article L.217-5 of the French Consumer Code: " The goods shall be compliant with the contract:
1. If they are suitable for the usage ordinarily expected of a similar item and, where applicable:
- if they are consistent with the description provided by the seller and have the qualities represented by it to the buyer in the form of a sample of model;
- if their characteristics are those that a buyer may legitimately expect, having regard to any public declarations made by the seller, by the producer or by its representative, in particular in advertising or labelling;
2. If they have characteristics defined by mutual agreement between the parties or are suitable for any special usage sought by the buyer that was brought to the attention of the seller and accepted by the latter”
.
GREEN ETHNIES shall bear liability for any aspects of non-conformity existing upon Delivery and any aspects of non-conformity caused by the packaging, where liability has been imposed on it or has arisen through its own fault.
Any action relating to an instance of non-conformity may only be brought within two (2) years of Delivery of the Product. (Article L.217-12 of the French Consumer Code)
In the event of any non-conformity, the Customer may ask for the Product to be replaced or repaired, at his/her choosing. However, should the cost of the choice made by the Customer be manifestly disproportionate with the other alternative option available, taking account of the value of the Product or the severity of the defect, GREEN ETHNIES may issue a reimbursement, without pursuing the option chosen by the Customer.
Should replacement or repair prove to be impossible, GREEN ETHNIES undertakes to reimburse the price of the PRODUCT within thirty (30) days of receipt of the PRODUCT following its return, in exchange for the return of the Product by the CLIENT to the following address: GREEN ETHNIES, Rue du Bourg 17, 1095 LUTRY, SWITZERLAND.
Finally, the Customer is released from the requirement furnish proof of the non-conformity of a Product for a period of twenty-four (24) months after Delivery of the Product, except for special offer goods, the time limit for which is set at six (6) months. (Article L. 217-7 of the French Consumer Code).
This legal conformity warranty shall remain valid irrespective of the commercial warranty provided, where applicable, for the Products.
GREEN ETHNIES is obliged to provide a warranty against any latent defects in the Product sold that render it inappropriate for its intended usage or that impair such usage to such an extent that the Customer would not have purchased it, or would only have done so for a lower price, had he/she been aware of it. (Article 1641 of the French Civil Code)
This warranty enables any Customer who is able to establish the existence of a latent defect to choose between a reimbursement of the price of the Product, if it is returned, and reimbursement of part of the price, if the Product is not returned.
Should replacement or repair prove to be impossible, GREEN ETHNIES undertakes to reimburse the price of the Product within thirty (30) days of receipt of the Product following its return, in exchange for the return of the Product by the Customer to the following address: GREEN ETHNIES, Rue du Bourg 17, 1095 LUTRY, SWITZERLAND.
Any action relating to material defects must be brought by the Customer within two (2) years of the time when the defect was discovered. (Paragraph 1 of Article 1648 of the French Civil Code)
GREEN ETHNIES shall not under any circumstances incur any liability in the event of the failure by the Customer to comply or for inadequate compliance with the contractual obligations incumbent upon him/her, in particular when submitting his/her Order.
GREEN ETHNIES may not be held liable, or deemed to be in breach of these Terms and Conditions, for any delay or non-performance where such delay or non-performance results from a force majeure occurrence as defined according to the case law of the French courts.
It is moreover stipulated that GREEN ETHNIES does not have any control over any websites that are linked either directly or indirectly to the Website. Consequently, it declines all liability for any information published on such websites. Links to third party websites are only provided as a guide and no warranty is offered as to their content.
GREEN ETHNIES shall not incur any liability if the non-compliance or delay in complying with any of its obligations set forth in these GTC-S results from a force majeure occurrence.
A contractual force majeure occurrence shall be deemed to have arisen under any circumstances beyond the control of the obligor that could not be reasonably foreseen upon conclusion of the contract, the effects of which cannot be avoided through appropriate action, that prevent the obligor from complying with its obligations.
If the impediment is temporary, the requirement to comply with the obligation shall be suspended unless the resulting delay is such as to justify the termination of the contract. Should the impediment prove to be definitive, the contract shall be terminated automatically and the parties shall be released from their obligations, subject to the prerequisites laid down by Articles 1351 and 1351-1 of the French Civil Code.
GREEN ETHNIES undertakes to inform the Customer as soon as possible should any of the scenarios mentioned above arise.
You can object to telephone marketing by registering free of charge in the BLOCTEL list this means that you will no longer be contacted by telephone for sales purposes by any business with which you are party to a contractual relationship, in accordance with the French Act no. 2014-344 of 17 March 2014 on Consumer Rights. Any consumer has the option of registering in the list free of charge on the website.
GREEN ETHNIES collects personal data on the Website concerning its Customers, including through cookies. Customers may disable cookies by following the instructions provided by their browser.
The data collected by GREEN ETHNIES are used in particular for the purpose of processing Orders placed through the Website, managing the Customer’s Account, analysing Orders and, if the Customer has expressly selected this option, sending emails to him/her containing commercial marketing, newsletters, promotional offers and/or information concerning special sales, unless the Customer no longer wishes to receive such communications from GREEN ETHNIES.
Customers may deregister at any time by accessing their Account or by clicking on the hypertext link provided for this purpose underneath each offer received by email.
The Customer is invited to consult the Privacy Policy of GREEN ETHNIES, which can be accessed at the following address: https://green-ethnies.com/pages/politique-confidentialite, which will provide him/her with more detailed information concerning data protection, the processing carried out through the Website and how to exercise rights.
GREEN ETHNIES Provides Customers with a “Telephone Customer Service” at the following number: +800 0310 0510 (freephone), which is available from Mondays to Fridays from 9.00am to 5.00pm.
Any written complaints should be sent by the Customer by letter to: GREEN ETHNIES, Rue du Bourg 17, 1095 LUTRY, SUISSE, or by email to the following address: info@greenethnies.com.
All visual or aural features of the Website, including the underlying technology used, are protected by copyright, trade mark law and/or patent law.
These features are owned exclusively by GREEN ETHNIES. Any website editor wishing to create a direct hypertext link to the Website must obtain the approval of GREEN ETHNIES.
Any such approval granted by GREEN ETHNIES shall not under any circumstances be definitive. The link must be removed upon request by GREEN ETHNIES. Any hypertext links to the Website that use techniques such as framing or in-line linking are strictly prohibited.
Any full or partial representation or reproduction of the Website or of its contents in any manner whatsoever is prohibited without the express prior approval of GREEN ETHNIES and shall constitute an infringement punishable according to the provisions of the French Intellectual Property Code.
Acceptance of these GTC-S shall imply the acknowledgement by the Customer of the intellectual property rights of GREEN ETHNIES, which he/she undertakes to respect.
Any amendment to applicable legislation or regulations or any decision by a competent court invalidating any term or terms appearing within these General Terms and Conditions shall not affect the validity of the remainder of these General Terms and Conditions. Any such amendment or decision shall not under any circumstances establish any entitlement for Customers to violate these General Terms and Conditions.
These General Terms and Conditions shall apply to all online purchases made through the Website, for as long as the Website is available online.
The General Terms and Conditions are specifically dated and may be amended and updated by GREEN ETHNIES at any time. The applicable General Terms and Conditions shall be those valid at the time the Order is placed.
Any amendments made to the General Terms and Conditions shall not apply to Products that have already been purchased.
THESE GENERAL TERMS AND CONDITIONS AND THE CONTRACTUAL RELATIONSHIP BETWEEN THE CUSTOMER AND GREEN ETHNIES SHALL BE GOVERNED BY FRENCH LAW.
THE FRENCH COURTS SHALL HAVE EXCLUSIVE JURISDICTION IN THE EVENT OF ANY DISPUTE.
However, the Customer is invited to contact the GREEN ETHNIES Complaints Service before launching any action before an arbitral tribunal or the ordinary courts.
If it is not possible to reach agreement or if the Customer establishes that he/she has already attempted to resolve his/her dispute directly with GREEN ETHNIES by submitting a written complaint, an optional mediation procedure will then be proposed, which shall be conducted in a spirit of loyalty and good faith with the aim of arriving at an amicable agreement in the event that any dispute should arise in relation to this Contract, including in relation to its validity.
The Customer may contact the GREEN ETHNIES mediator in order to launch such mediation procedures: MCP Médiation 12 square Desnouettes 75015 PARIS by post or by clicking on the link http://mcpmediation.org
The party wishing to launch the mediation process must inform the other party in advance by registered letter with advice of delivery, which must indicate the matters in dispute.
Mediation shall not be mandatory, and both the Customer and GREEN ETHNIES may withdraw from the process at any time.
IN THE EVENT THAT MEDIATION IS UNSUCCESSFUL OR IS NOT ATTEMPTED, ANY DISPUTE LIABLE TO GIVE RISE TO MEDIATION SHALL BE REFERRED TO THE COMPETENT COURT SPECIFIED ABOVE.
According to Article L.221-28 of the French Consumer Code, it is noted that the right to cancel does not apply to any Products of GREEN ETHNIES that:
- are perishable within a short space of time;
- have been opened or unsealed and cannot be returned on hygiene or health protection grounds (similarly, any edible Product the packaging or contents of which have been opened is not covered by the right to cancel).
Principe of cancellation
As a general rule, the Customer shall have a right to cancel by sending back or returning the Product to GREEN ETHNIES, without any requirement to state reasons.
In order to exercise this right, the Product must be sent back or returned no later than fourteen (14) days after notification of the decision to cancel, unless GREEN ETHNIES offers to collect the Product itself.
Cancellation period
The cancellation period expires fourteen (14) days after the day on which you take, or a third party other than the carrier designated by you takes, actual possession of the goods.
If the Customer has ordered more than one Product in one single Order and more than one Delivery is made (or in the event that an Order for an individual Product is delivered in more than one batch), the cancellation period shall expire fourteen (14) days after the day on which you take, or a third party other than the carrier designated by you takes, actual possession of the goods.
If a Product is delivered in more than one batch, the cancellation period shall expire fourteen (14) days after the day on which you take, or a third party other than the carrier designated by you takes, actual possession of the last batch or the last item.
Notification concerning the exercise of the right to cancel
In order to exercise his/her right to cancel, the Customer must give notice of his/her decision to cancel by sending an unequivocal declaration (for example, a letter by post or an email) to: GREEN ETHNIES, Rue du Bourg 17, 1095 LUTRY, SWITZERLAND or info@greenethnies.com.
He/she may also use the following form:
CANCELLATION FORM
For the attention of: GREEN ETHNIES, Rue du Bourg 17, 1095 LUTRY, SWITZERLAND
Telephone number of GREEN ETHNIES : +800 0310 0510
Email address of GREEN ETHNIES: info@greenethnies.com.
I hereby inform you that I am cancelling the contract of sale relating to the Product mentioned below:
Product reference: __________________
Invoice no.: _______________________
- Ordered on [____________] / delivered on [________________]
- Means of payment used:
- Name of the Customer, or where applicable the recipient of the Order: __________________
- Customer’s address: __________________
- Signature of the Customer (unless transmitted by email)
- Date
In order to comply with the cancellation period, the Customer must sent his/her notice concerning the exercise prior to expiry of the cancellation period.
Effects of cancellation
In the event of cancellation by the Customer, GREEN ETHNIES undertakes to reimburse the full amount of the sums paid, including Delivery charges, without undue delay and no later than fourteen (14) days after it was informed of the Customer’s decision to cancel (Article L.221-24 of the French Consumer Code).
Unless it offers to collect the Products itself, GREEN ETHNIES may defer reimbursement until it has recovered the Products or until the consumer has furnished it with proof of dispatch of the Products, if this occurs sooner.
GREEN ETHNIES shall pay the reimbursement using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to use a different means of payment and provided that reimbursement does not give rise to any charges for the Customer.
Arrangements applicable to returns
The Customer must under all circumstances return the goods to GREEN ETHNIES, Rue du Bourg 17, 1095 LUTRY, SWITZERLAND no later than fourteen (14) days after notification of his/her decision to withdraw from this Contract.
This time limit shall be deemed to have been complied with if the Customer receives the goods prior to expiry of the time limit of fourteen (14) days.
Costs of return
The Customer must cover any direct costs associated with the return of the goods.
If owing to their nature the goods cannot ordinarily be returned by post and were delivered to the Customer’s home address upon conclusion of the Contract, we shall collect the goods at our own cost.
Condition of returned goods
The Product must be returned in accordance with the instructions of GREEN ETHNIES and must include in particular all accessories supplied.
The Customer shall not incur any liability other than for any deterioration of the goods resulting from handling other than that necessary in order to establish the nature, characteristics and proper functioning of the relevant Product.
Exclusion of the right to cancel
The right to cancel shall not be available under the following circumstances:
Delivery zone
The Products offered for sale may only delivered within the Territory.
It is not possible to place an Order for any Delivery address situated outside this Territory.
The Customer shall also be responsible for obtaining information from the local authorities concerning any import restrictions on the Products that he/she intends to order.
The Products shall be shipped to the Delivery address(es) indicated by the Customer when placing the Order.
No reimbursement shall be paid in the event that any packages are returned due to customers issues.
Shipping times
The periods required for preparing Orders for dispatch and invoicing are indicated on the Website for Products that are in stock. These periods do not include weekends or public holidays.
An email shall be sent automatically to the Customer at the time the Products are shipped, provided that the email address indicated in the registration form is correct.
Shipping periods & charges
During the order process, GREEN ETHNIES shall display to the Customer the Delivery periods and available shipping methods for the Products purchased.
Shipping costs shall be calculated with reference to the Delivery method, the weight of the package and the Delivery address.
The amount of these costs shall be payable by the Customer in addition to the price of the Products purchased.
Details concerning the time limits and Delivery charges are provided on the Website.
Delivery methods
The following Delivery methods are available:
Deliveries shall be arranged through Swiss Post.
DELIVERY problems
The Customer shall be informed concerning the Delivery date set when choosing the Delivery method at the end of the online order procedure before confirming the Order.
Deliveries shall be made within a maximum of thirty (30) days. If this does not occur, the Customer must give notice to GREEN ETHNIES to deliver within a reasonable time limit and, in the event that Delivery does not occur within this period, may cancel the Contract.
GREEN ETHNIES shall reimburse to the Customer, without any excessive delay following receipt of his/her cancellation letter, the full amount paid for the Products including taxes and Delivery charges to the same means of payment as that used by the Customer to purchase the Products.
GREEN ETHNIES shall remain liable until the Delivery of the Product to the Customer. The Customer shall have a period of three (3) days in order to notify the carrier concerning any damage or partial losses ascertained upon Delivery.
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+800 0310 0510
info@greenethnies.com
